Exchange & Return Policy

You may request an exchange or return within 14 days from the date you receive your order. Additional shipping fees will apply.

For products with a confirmed manufacturing defect, you may request an exchange or return within 30 days from the delivery date, without additional shipping fees.

Any visible defect or issue must be reported to us within 24 hours of receiving the order.

Products may be exchanged or returned only under the following conditions:

• The product must be unused, unworn, clean, and in its original condition.
• All labels, tags, and barcodes must remain attached.
• The product must be returned in its original packaging.
• The original order invoice must be included.
• All returned products will be inspected by our Quality Control Department before the request is approved.

The following products cannot be exchanged or returned:

• Underwear
• Swimwear
• Accessories
• Products returned with strong or unusual odors, including cooking odors, cigarette smoke, perfume, or similar odors.

Please note that orders cannot be opened or inspected before being accepted from the courier to ensure the product is delivered safely and in its original condition.

In case you receive an incorrect product, missing item, damaged product, or any other order-related issue, please contact us through our page messages within 24 hours of receiving the order.

Once we receive and inspect the returned product, the refund will be processed as follows:

Visa and bank-card refund timing may vary depending on the bank’s processing time.

Exchange and return shipments are normally collected within 1–4 business days from the date the request is submitted.