Privacy Policy

Personal Information

• Your name
• Phone number
• Email address
• Home or delivery address
• Payment and billing information
• Account information
• Any other information you provide while placing an order, creating an account, or contacting us

Usage Information

We may automatically collect information when you use our website, including:

• IP address
• Device type
• Browser type
• Operating system
• Pages visited
• Browsing activity and interaction with our website

Cookies and Tracking Technologies

We may use cookies and similar technologies to improve your experience, remember your preferences, analyze website performance, and understand how visitors use our website.

We may use your information for the following purposes:

• To process and fulfil your orders, including payments and deliveries
• To communicate with you regarding your orders or account
• To provide customer service and respond to your inquiries
• To manage returns, exchanges, refunds, and complaints
• To personalize your experience
• To improve our website, products, and services
• To prevent fraud, misuse, or unauthorized transactions
• To comply with applicable legal and regulatory requirements
• To send marketing communications, promotions, or offers where permitted

You may opt out of marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

We do not sell your personal information to third parties for marketing purposes.

Service Providers

We may share information with companies that help us operate our business, including:

• Payment processors
• Delivery and shipping companies
• Technology and hosting providers
• Customer-service providers
• Analytics and marketing service providers
• Professional advisers

These parties may access your information only as necessary to perform their services for us.

Legal Requirements

We may disclose your information where required to comply with Egyptian laws, regulations, court orders, government requests, or other legal proceedings.

We may also disclose information where reasonably necessary to protect U-TURN, our customers, our employees, or the public against fraud, security threats, or unlawful activity.

Cookies help us understand how you interact with our website, remember your preferences, improve website performance, and provide relevant content.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of the website.

We implement appropriate administrative, technical, and organizational security measures designed to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or data-storage system is completely secure. Therefore, we cannot guarantee absolute security.

You may request the deletion of personal information associated with your U-TURN account or app usage at any time.

How to Request Deletion

Send your request to online@uturn-store.com

Use the email subject: U-TURN – Data Deletion Request

Please include:

• The email address or phone number used to sign in
• Your user ID, where available
• Your name
• Any relevant information that may help us locate your account

Information We Delete

After verifying your request, we will delete or anonymize personal information associated with your account, including profile identifiers and applicable usage records.

We may retain certain information where required for legal, accounting, security, fraud-prevention, dispute-resolution, or compliance purposes.

Identity Verification

To protect your account and personal information, we may request additional information to verify your identity before processing a deletion request.

Processing Timeline

We typically complete verified deletion requests within 15 business days.

Copies of certain information may remain in secure backups for a limited period until those backups are overwritten or deleted according to our normal retention procedures.

Access

You may request information about the personal data we hold about you.

Correction

You may ask us to correct inaccurate or incomplete information.

Deletion

You may request the deletion of your personal information, except where we are legally required or permitted to retain it.

Marketing Opt-Out

You may opt out of receiving marketing communications at any time by using the unsubscribe instructions included in the communication or by contacting us.

Withdrawal of Consent

Where we rely on your consent to process information, you may withdraw that consent, subject to applicable legal requirements.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

We may retain certain records for longer periods where required for accounting, tax, legal, fraud-prevention, security, warranty, or dispute-resolution purposes.

Our website may use third-party services or contain links to external websites.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of any third-party services you use.

Our website and services are not intentionally directed at children who are not legally permitted to provide personal information or complete purchases without the involvement of a parent or legal guardian.

If we become aware that personal information has been collected from a child contrary to applicable law, we will take reasonable steps to delete it.

We may update this Privacy Policy occasionally to reflect changes in our practices, services, technology, or legal requirements.

Any material updates will be published on this page. Your continued use of our website or services after an updated policy is published will be subject to the revised Privacy Policy.

For questions, concerns, access requests, correction requests, or deletion requests relating to this Privacy Policy, please contact us: