Return & Exchange
Please see below for details of our returns policy – and please remember not to remove any labels/barcodes or tags attached to the items or dispose of packaging until you are sure you are keeping the garment.
Any item(s) can be returned for an exchange if it qualifies under the following terms:
The item(s) must be unworn and in unsoiled condition, complete with all attached labels/tags/barcodes, the original packaging, and the invoice enclosed from the original order.
All items will be checked on receipt by our QC department. Additional exceptions to the Returns Policy are Underwear, swimming suits, accessories & classic shirts, also items sent back with a defined, strong odor such as strong cooking smells, cigarette smoke, etc.
It couldn’t be easier to return products to us for an exchange or refund. Simply click on the chatbox below to find any answers to your return queries. If you can’t find the answer you require feel free to contact customer services on 01210113333 for further help.
HOW LONG DO I HAVE FOR AN EXCHANGE / REFUND FROM STORES?
You have 14 days from the receipt for a refund or an exchange or credit note. Please note that return & exchange are limited on sale times.
HOW LONG DO I HAVE FOR AN EXCHANGE / REFUND ONLINE?
You have 14 days from the receipt of your parcel to hand the goods back to the courier for a refund or an exchange or credit note. Please note if you hand the parcel back to the courier outside of the 14 days from receipt we would not be able to accept the order back.
IS THERE A CHARGE FOR RETURNS & EXCHANGES?
We do not offer free returns, all returns postage charges must be paid for by the customer, unless in cases where an item is faulty or incorrect.
In cases where the item is faulty or incorrect you must contact us on chatbox immediately so that we can arrange a collection through our courier.
Please note if you return your order, you will incur an additional shipping charge which will be deducted from your refund. And double shipping charge for exchange.